Q) HOW DO I PLACE AN ORDER?

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  A) There are several ways to purchase a piece of artwork:

You may check-out via the website using secure transaction.
You may call the studio line at (413) 436-7490. You may process telephonically. This line is not co-located within the studio. We return all calls.
You may commission a piece, review prior to shipment and make payment at that point.
You may also order a piece of art, then make payment via check to RobinGlassArt, PO Box 23, Warren MA 01083.
Secure transactions- All major credit cards accepted.




Q) USCG HAT BOX QUESTIONS:

The USCG CPO Glass pieces are all unique to each individual.
If you are interested in USCG Hat Box Glass, please contact us directly at info@robinglassart.com.

A) Below are basic answers:

Average glass cut varies from 9" to 16W, with varying height. You may order any size glass for your project.

We charge 50-$75 for the USCG CPO Anchor, which includes the glass (called-Basic).

The basic price includes one personalized line above the CPO Anchor, two lines below the anchor.

Additional space for script is allowed, at no charge, but keep in mind - increase script work, reduces Anchor Art.

Average turn around is 5-8 business days to depart the studio, once all information is received.

Each piece is double glassed. 1/8" glass (the actual painted glass) + 1/8" spacer + 1/16" protective glass.

You may request colored glass, navy blue (cobalt), rich red cranberry.

Dependent upon your artwork glass size, there may be an additional fee (usually $10) and an extended turn around (add 3 days).

There are several ways that chiefs have set the glass on/in the box.

One way is to route the hole on the top with a lip, the glass sets in and is secured with picture rail.

If your construction material is not deep enough to do this, alternatively it may sit on top of the cut wood, then secure with edging/picture rail.

There are no restrictions on what you can do with your hat box, other than your imagination.

Contact us at info@robinglassart.com and we will help you out.

NOTE: If you are looking for a custom built hatbox, with my glass inserted, contact Dog House Wood Working, at www.doghouseww.com




Q) How long does it take from order to ship?

A) Average turn around for art is 5-7 business days for all basic pieces.

Complex pieces (more than 2 designs on the glass), normally ship within 10 days when all details are confirmed.
Hair on Fire? Call the studio direct at (413) 436-7490.
Once your artwork is dry, we ship via UPS. East Coast delivery time is 3 days, West Coast up to 6-8 business days.
Total turn around from order to delivery averages 14 business days.

Q) What types of materials are used for the Military Glass Art?

A) Each piece is painted by hand on 1/8" industrial glass, and then sealed with a second piece of glass to protect the artwork.
No baking, etching or machine generated artwork.
We use Neilson heavy-duty M015 frames (100lb rate) to support suspension weight.
The paint is chemical based, similar to acrylic, however is translucent when dry.

Q) Do you ship APO/FPO?

A) Yes. Feel free to contact us directly (413) 436-7490 or info@robinglassart.com and we will arrange for USPS shipping.

Q) Can I speed up my order?

A) If your hair is on fire, tell us at either info@robinglassart.com or call the studio direct at (413) 436-7490.
If we can honestly make your date requirement, we will.

Q) I would like to personalize a piece of artwork. What does this mean? What do I need to do?

A )Personalization is script work you would like to see on your piece.
Typically
2 Lines at the top of the artwork
2 Lines at the bottom of the artwork
All pieces have prompts which ask what you would like to see during the checkout process.
If you have additional requirements, or have a question contact us at info@robinglassart.com or (413) 436-7490.

Q) How long does it take to receive my order?

A)Average turn around is 4-5 business days.
UPS Ground service on the east coast, adds 2-3 days.
Central and Western Coast via UPS Ground averages 4-8 business days.

Q) Is this Stained Glass for Windows?

A) The artwork is not leaded stained glass, nor is it baked or etched.
Each piece is hand painted.
Whether you hang the completed piece in a window or on a wall is a personal choice. Both ways are quite beautiful.

Q) What happens if my glass breaks in transit?

A) Each piece departs the studio 100% insured.
If your artwork should arrive damaged, contact us immediately at info@robinglassart.com or call (413) 436-7490.
Maintain all packaging material for UPS inspection.
We will initiate/coordinate with you the return pickup, and process all claims.
Your new replacement artwork will be expedited and sent without question.
You do not have to wait for the claims processing for replacement artwork.
There are no additional fees or 'waiting'. We make it as easy as possible.

Q) You used to sell pieces that were 26L x 12, why not any more?

A) Damage. Simple as that.
UPS stated the 26L pieces were not making the "belt" turns and would get caught, basically becoming jammed with other boxes.
This was painful for us, as well as the customer.
A decision was made to reduce the length to 20". They are still beautiful!